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Case Study: Public Utilities Report
Services Provided: internet consulting, site development and design, database design and integration, e-commerce development, site maintenance and hosting

Public Utilities Reports, Inc. is a publisher of information on regulatory and business issues in the electric, gas, and telecommunications industries. The company is best known for its comprehensive legal database (including decisions from all 50 states) and is a clearinghouse for publications, news articles, and other materials related to the public utility industries.

Cyber Services, Inc. has worked closely with PUR personnel in moving them into the Internet publishing and sales community. To accomplish this transition into the online community, CSI met with and studied their functional areas and made recommendations of technologies that would benefit them the most.

We began by establishing an Internet presence for PUR by registering a domain name, providing email accounts, and developing an informational web site. Once the initial concept was accepted by PUR's management, we provided a Web search interface with the PUR magazine and newsletter databases.

This provided visitors with query tools to search for relevant subject and bring up online versions of the article. The query tools are password protected in a secured site to limit access to authorized customers. Customers can use the online forms to register for seminars or subscriptions. CSI also developed an electronic commerce shopping system for customers to order books and legal products. There are hyperlinks to a full description of all of the books. Power Builder is used to generate the HTML pages from the customer-provided magazine format. In addition, we incorporated a commercially available search engine for complete site searches. The existing site contains over 600 pages and continues to grow.

We are currently transferring the Public Utilities Reports, Fourth Series, a collection of regulatory decisions pertaining to the electric, natural gas, telecommunications, and water industries, from a CDROM technology to an online web database. This project involves translating decisions from TROFF, a Unix-based formatting code, to HTML. These decisions are full-text searchable using ColdFusion against a SQL-Server backend. Approximately 7000 decisions have already been loaded.

We are also developing an administrative document management tool in ColdFusion and SQL-Server. The database contains case decision details, the status of documents, as well as publication information. Extensive reports are available. The system currently manages over 100,000 documents.

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